Refund policy
Last updated: November 9, 2026
Returns and cancellations
Return eligibility depends on the items in your order.
Personalised Commissions
Clients have the opportunity to review and approve initial sketches or photos; once a the artwork is completed it is not eligable to be returned or exchanged.
If a commission does need to be cancelled we kindly request this is done by contacting hello@signiturwisl.art.
Digital Downloads
Please contact hello@signiturwisl.art as soon as possible with your order number if you experience any technical issues with your files, and we will gladly assist with troubleshooting or send a replacement file.
Physical Artwork / Prints
Where returns are accepted, items must be returned in the same condition they were received and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 14 days after your item is delivered.
Return shipping is free, and we will provide a return label.
You can request cancellation or removal of items from your order for 24 hours after the order is placed.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
For help with a return, cancellation, exchange, damaged item, or digital download, email hello@signiturwisl.art. Include your order number and a short description of the issue so we can help.
In all cases we endeavor to resolve any issues promptly and professionally.